KAPOUNTALIS – Lifting & Load Handling Equipment

1. Purpose and Company Policy

KAPOUNTALIS, with a long-standing presence in the lifting and load handling equipment sector since 1978, is committed to providing comprehensive, reliable and safe solutions through the rental, sale, maintenance and technical support of lifting machinery and related equipment.

The company is committed to delivering high-quality products and services, focusing on safety, reliability, technical excellence and customer satisfaction, while meeting the requirements of modern industry, construction, logistics and technical projects.

The business philosophy of KAPOUNTALIS is based on the development and maintenance of long-term relationships of trust with customers, suppliers and partners, through the continuous improvement of its products, services and internal processes.

To achieve the above objectives, the company implements and maintains a Quality Management System in accordance with the requirements of ISO 9001:2015, which is continuously reviewed, evaluated and improved.

2. Management Commitment

The Management of KAPOUNTALIS is committed to:

• providing products and services that fully meet customer requirements, contractual obligations and applicable legal and regulatory requirements,
• ensuring the safe operation, reliability and suitability of all equipment provided,
• continuously investing in modern machinery, technologies and infrastructure,
• providing immediate, effective and reliable technical support before, during and after the provision of services,
• continuously developing the skills and competence of employees through training and professional development,
• complying with all applicable legal, regulatory and safety requirements,
• continuously improving the effectiveness of the Quality Management System.

3. Quality Objectives

The main quality objectives of KAPOUNTALIS are:

• achieving a high level of customer satisfaction,
• ensuring timely delivery and availability of required equipment,
• maintaining high operational availability of the machinery fleet,
• minimizing failures through systematic preventive maintenance,
• providing fast and effective technical support,
• continuously renewing and upgrading equipment and technology,
• continuously improving employee knowledge and competence,
• enhancing internal processes and operational efficiency.

4. Scope of the Quality Management System

The Quality Management System applies to all activities of the company, including:

• rental of lifting and load handling equipment,
• sale of machinery and related equipment,
• technical support and service operations,
• maintenance, repairs and troubleshooting,
• spare parts management,
• procurement and supplier evaluation,
• customer relationship and requirement management,
• complaint handling and non-conformity management,
• internal audits,
• monitoring and evaluation of process performance.

5. Responsibilities and Authorities

The Management is responsible for:

• implementing, maintaining and continuously improving the Quality Management System,
• providing the necessary human, technical and financial resources,
• establishing and reviewing quality objectives,
• monitoring performance indicators,
• conducting Management Reviews and defining improvement actions.

All employees of the company actively contribute to the effective implementation of the Quality Management System and are responsible for:

• complying with established procedures and work instructions,
• meeting quality and safety requirements,
• reporting problems, risks or deviations in a timely manner,
• submitting improvement proposals,
• maintaining a high level of professionalism and customer service.

6. Continuous Improvement

KAPOUNTALIS applies systematic procedures for monitoring, evaluation and continuous improvement through:

• internal audits,
• supplier performance evaluation,
• measurement and analysis of customer satisfaction,
• recording and evaluation of customer complaints,
• implementation of corrective and preventive actions,
• Management Reviews.

Through these practices, the company ensures the continued suitability, adequacy and effectiveness of the Quality Management System, while adapting to the evolving requirements of the market.

Management Statement

The Management of KAPOUNTALIS declares its commitment to the full implementation of this Quality Policy and to providing all necessary resources for the continuous improvement of services, equipment quality and the effectiveness of the Quality Management System.

The company operates based on the following principles:

Safety – Quality – Reliability – Innovation – Customer Satisfaction

This Quality Policy is communicated, implemented and understood by all members of the organization.